Privacy Policy

We, SIA “Dizains un Druka” (reg. no. LV40103730993, Lāčplēša iela 70, Rīga, Latvia), consider your personal information protection a priority. We will explain how we collect, use, and protect your data.

Types of Data We Collect

When visiting our website or placing orders, we record several types of data:

  • Identification data and contact information: name, surname, company, email, phone, addresses;
  • Order information: designs, copies, specifications, logistics solutions, and communication history;
  • Billing documents: payment data and invoices (card data are not stored);
  • System logs: your IP, browser type, cookie identification, visit statistics;
  • Marketing preferences: permissions or refusals to receive news information.

Why We Use Your Data

Data are processed for various purposes:

  1. Contract execution: to ensure production, delivery, and warranty services;
  2. Legal compliance: accounting, tax, and regulatory compliance;
  3. Legitimate interests: improving security and services, dispute resolution;
  4. Voluntary consent: marketing and other informational offers.

Data Sharing with Others

Limited information is shared with third parties to achieve the above purposes:

  • logistics partners such as Latvijas Pasts, Omniva;
  • IT service providers who provide email and analytics;
  • accountants, lawyers, and if necessary, state authorities.

Each partner is bound by a mutual data processing agreement ensuring the required security level.

Information Retention Periods

  • Order and invoice data – retained for up to 10 years due to accounting requirements;
  • Customer service correspondence – up to 2 years after resolution is achieved;
  • Marketing consent – stored until withdrawal of consent or 2 years after the last activity;
  • Cookie terms – until expiration or deletion in the browser.

Cookies and Analytics

We use cookies for various purposes:

  • Basic functions – for basket, login, and security features;
  • Settings – to save your preferences;
  • Analysis – for website usage improvement;
  • Marketing – for offer personalization, only activated with your consent.

Cookie settings can be changed both in the browser and in our settings tool.

Data Transfer Outside the EU/EEA

If data are transferred to partners outside Europe, we apply contracts and careful assessment to ensure a security level compliant with the EU.

Data Security Measures

We continuously improve security through access control, encryption, regular updates, and audits.

Your Rights

Users have several rights regarding their data:

  • obtain confirmation of data processing and request a copy;
  • correct inaccurate data;
  • restrict or request data deletion if legally justified;
  • request data portability (CSV, XLSX, ODS, UTF-8);
  • object to data processing based on legitimate interests, or withdraw marketing consent;
  • submit a complaint to the Data State Inspectorate.

Last updated: 07.01.2026